What is a network monitoring with ITIL helpdesk ?
Networks have evolved from being a flat network where there were only a handful of elements. Everything was connected—to a more complex design where there are a lot more technologies, such as cloud, wireless, remote users, VPN, IoT, mobile devices, and so on.
In spite of all the evolution that has occurred, one factor that has been constant is the need for network monitoring software. Monitoring allows network admins to know what is going on in their network, be it with their WAN, LAN, VoIP, MPLS, and other connections or the state of various network elements or nodes such as the access, distribution and core switches, routers, firewalls, servers, client systems and so on.
Advantages of network monitoring :
- Benchmark standard performance
- Allocate resource most effectively
- Manage a changing IT environment
- Identify security threats
- Successfully deploy new technologies and systems upgrades
How do network monitoring systems work ?
They tend to check the activity and health of internal systems via the network by sending a signal, called a ping, to various system ports. Typically, most network monitoring services test the server anywhere between once every hour to once a minute.
Why would a business invest in Network Monitoring ?
In addition to the key points we have discussed in this article, network monitoring provides you with critical information you need to perform future upgrades, reduce costs, maximise operability, make the best use of your resources and ensure applications are highly available for your employees. Additionally, network monitoring will keep you informed if a specific service, device, or application is meeting the performance levels as stated in the contract.
If the network has become complex, real-time monitoring of components, services, applications, and devices becomes a necessity. Otherwise, the costs associated with failing to monitor a network for issues could be much higher than if you simply invested in network monitoring in the first place.
In addition to the key points we have discussed in this article, network monitoring provides you with critical information you need to perform future upgrades, reduce costs, maximise operability, make the best use of your resources and ensure applications are highly available for your employees. Additionally, network monitoring will keep you informed if a specific service, device, or application is meeting the performance levels as stated in the contract.
If your organisation has a limited IT budget, you can also choose to outsource network monitoring to a professional service provider. Outsourced service providers employ a full staff of professionals with expertise in a variety of different skills. They also take responsibility for managing and maintaining the system for a low monthly subscription rate. There is also a Service Level Agreement (SLA) which defines the level of service you receive and guarantees you will receive high quality services as well. Visit our e-pulse page to find out more information about our very own external network monitoring solution.
Network monitor covers below ITIL management :
- Change management
- Problem management
- Service-level management
- Continuity management
- Configuration management
- Release management
- Capacity management
- Financial management
- Availability management
- Security management
- Help desk management
- Knowledge management
